Call Center Team Lead

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Draper, UT

Department:

S&M

Posted:

2/4/2021

Type:

Permanent

Call Center Team Lead
Job ID: IE18454923
Location: Draper, UT (Candidates must work onsite)
Pay: $18/hr + $250 sign-on-bonus + benefits
Term: Full-time Direct Hire
Business hours: Monday – Friday, 7AM – 6PM (40-hour work week, No weekends)

Our large Call Center BPO Client is looking for a Team Lead to join a growing team. This position will be responsible for all day-to-day operations of a team of Customer Service Associates. This is an exciting opportunity for those with previous Call Center Team Lead experience who are looking for a regular Monday – Friday work schedule!

Responsibilities:
  • Help create a culture that exhibits the company’s core values of teamwork, integrity and excellence 
  • All day-to-day employee interactions including coach and motivate employees, help setting proper expectations and enforce policies and procedures
  • Work with employees to ensure quality and productivity standards are being met
  • Analyze trends to identify root cause and implement corrective actions where required. 
  • Monitor performance and complete employee weekly/quarterly reviews
Requirements:
  • Must have 12+ months of Team Lead experience in a Call Center (required).
  • Strong communication, de-escalation and problem-solving skills
  • Familiar with contact center tools, systems, and methodologies.
  • Strong MS Office skills including Word, Excel, and PowerPoint.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com