Case Manager - NIGHTS (11p-7a), Pomona

Apply Now

Pomona, CA







Job Title: Case Manager

Location: Pomona, California
Job Types: Full-time, Contract
Shifts – Day (7am – 3pm); Evening (3pm – 11pm); Night (11pm – 7 am)

Are you passionate about helping those in your community and making a lasting impact on someone’s life? We are currently seeking a dedicated youth worker who will serve as a positive role model to support, lead, and encourage young people. You will have the chance to form lasting relationships, encourage positive behavior, and design activities to promote overall welfare of participants, all while increasing your knowledge of social work, behavioral studies, and management skills. We believe that personal relationships hold the key to changing behavior, and we place our trust in our passionate team of youth workers. Accelerate your career while doing a job that truly matters, and enjoy the intrinsic rewards of helping people lead better lives.

We are seeking a qualified youth case manager to work onsite and offsite at a government specified location. This position is responsible for protecting the health, safety, and well-being of the youths on their caseload and providing clinical and technical case support.

  • Serves as a case manager, conducts initial case assessments, develops individualized service plans that identifies programs and services appropriate to meet patient's needs; access, coordinates/facilitates appropriate community and/or other services.
  • Works closely with government agencies and site staff to initiate reunification and/or placement packets to ensure successful placement within 14-21 days after arrival to the site
  • Initiates process and facilitates visitation between UC and family/sponsor with government agencies, family/sponsor, and site
  • 100% completion of all initial case assessments and individualized plan of care for each assigned UC within first 24 hours of intake
  • Minimum of 75% of assigned UC to be fully reunified and/or placed within 14-21 days.
  • 100% of required DHS/ORR forms completed and submitted as required
  • Minimum of 50% remote work and 50% onsite work
  • Interview youths in custody and collect contact information for parents in home country and family members in the US.
  • Assist in identifying youths requiring prioritization for placement based on vulnerable category or time in custody.
  • Mandated Spanish proficiency as well as those familiar with indigenous dialects spoken in Mexico, Guatemala, Honduras, and/or El Salvador.
  • Provides case management services for all assigned youths and working with other family support providers for guidance and assistance. Maintains average caseload of 12 or more as assigned.
  • Conducts remote interviews with each youth (individually) on a frequent basis, and as needed to support the caseload.
  • Maintain youth’s confidentiality per federal standards and all applicable codes of ethics.
  • Consider the environmental, cultural, safety, diversity issues and needs for the youth.
  • Participate in weekly supervision meetings with immediate supervisor and/or Program Director and participate in monthly staff meeting.
  • Participate in plan of service meetings and reviews, collaborative intake meetings, as well as subsequent placement, respite, and discharge meetings.
  • Documentation of meetings, contacts, and case progress by completing paperwork, progress notes, incident reports, and writing individual services plans
  • Communicate regularly with immediate supervisor and seek supervision when necessary
  • Be prepared to address appropriate issues and challenges, including sharing your solutions during supervisory conferences and meetings
  • Accept and implement direction, instructions, and corrections from immediate supervisor
  • Complete other job-related duties as assigned by immediate supervisor

This position has no supervisory or management authority

  • A Bachelor’s Degree in psychology, mental health, social welfare, or other related field of studies is required.
  • Minimum of four (4) years of experience managing case work, child welfare, or social service cases.
  • Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with children, families, collaborating agencies, and community professionals.
  • Ability to successfully pass a federal background check is required and must maintain a clear criminal background.
  • Proficient in Microsoft Office Suite is required
  • Strong customer service background
  • Spanish/English bilingual fluency required
  • Able to effectively manage significant documentation.
  • A self-starter, able to work with minimal supervision and work independently.
  • Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
  • Possess sensitivity to the service population’s cultural and socio-economic characteristics.
  • Ability to organize, multitask and prioritize duties and responsibilities efficiently.
  • Master’s Degree or Advanced studies is preferred
  • Relevant certification in child services, mental health, and social welfare programs are desired.
  • Experience with managing cases that include crisis intervention, traumatized families, and youth mental health.

Onsite work exclusively with no travel
Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to sensitive information.

All Case Managers shall be required to maintain assigned case load.

  • Bachelor's (Preferred)
  • managing case work, child welfare, or social service cases: 4 years (Preferred)