Making Connections that Count

Case Study
Streamlining MSP Operations

Challenge

  • The MSP faced challenges gathering necessary requisition details and managing project dates and logistics, leading to frequent changes during engagements for TEEMA.

Solution

  • TEEMA advised the MSP that implementing a more committed and structured process was required to succeed.
  • The MSP tightened their process with hiring managers, collected all the information at once, and TEEMA created a standardized template of questions for clear communication.
  • Upon onboarding, a checklist was sent to contractors to ensure understanding and agreement with assignment terms.
  • A dedicated team of Recruiters, Fulfillment leads, and an Excel/Documentation specialist was assembled to track all aspects of the process.
  • Recruiters maintained regular contact with candidates on a weekly or bi-weekly basis.
  • The Client Manager was in constant contact with the MSP through weekly or bi-weekly calls.

Outcome

  • TEEMA’s retention rates improved, establishing us as a primary vendor for fulfilling CSR roles.
  • To this day, we continue to secure business with the same client, a testament to our proven ability to efficiently and swiftly tackle even the most sizable projects.