ServiceNow Developer Consultant

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Ottawa, ON







Title: ServiceNow Developer Consultant
Job ID: DM78405157

Our client is looking for a ServiceNow Developer Consultant to drive customer satisfaction with the services delivered, enabling client retention, services upselling and higher profit margins.

  • Operate with a sense of urgency on all client requirements, especially the P1 – P2 levels, and meet responsiveness Service Level Objectives as stated in the contracts with the client.
  • Guide the team and the client in implementation activities associated with several ServiceNow Certified Implementation Specialist Certifications.
  • Discuss, understand and document client requirements in the ServiceNow System Administration and complex System Development space.
  • Work with the Triage lead and the client on understanding, prioritizing, estimating the complexity of Service Utility Panels (SUP) requests or RSA Portal Cases.
  • Use ServiceNow ITBM-PPM (Project Portfolio management) to track and log timecard.
  • Take business directions from the team lead or Managed Services executive.
  • Work in a team environment designed to quickly bring the right talent to the right client requirement. Be ready to be evaluated on responsiveness, innovation, ability to listen, and coaching/mentorship ability.
  • Inspire, coach and mentor Junior and Intermediate specialists.
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