Senior Outreach Specialist

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Scottsdale, AZ

Department:

Operations

Posted:

4/22/2021

Type:

Permanent

Title: Senior Outreach Specialist
Job ID: SK539311421

Our client is looking for a Senior Outreach Specialist to determine eligibility for Social Security disability benefits. This position must possess at least 2 years of customer service experience along with strong interpersonal skills and a desire to learn.

Responsibilities:
  • Make outbound and receive inbound calls with the intent of promoting company services
  • Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
  • Utilize Company’s systems to ensure appropriate questions are asked
  • Interpret and explain information such as eligibility requirements and application details
  • Use probing questions to clarify eligibility data with patient or member
  • Compile, record, and evaluate personal and financial data to determine eligibility
  • Understand and agree to role-specific information security access and responsibilities
  • Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
  • Read, understand, and agree to security policies and complete all annual security and compliance training 
Qualifications:
·Associate degree preferred
  • 2 years of experience in a customer service/call center environment
  • Strong interpersonal and communication skills
  • Strong computer and data entry skill
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com