Technical Implementation Specialist

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Vancouver, BC

Department:

IT

Posted:

10/8/2021

Type:

Permanent

Job Title: Technical Implementation Specialist
Job ID: SL7436200107

Your Role:
As an Implementation Specialist joining one of TEEMA client’s growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen. You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and/or business stakeholders through the setup and onboarding to the company’s Compliance product suite.

Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise, and providing excellent customer service every step of the way. You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally. 

What you'll be doing:
  • Implementing and onboarding global customers onto the company’s product suite, navigating technical challenges, and being the ‘face’ of the company.
  • Maintaining a high standard of communication and customer service throughout the entire onboarding process.
  • Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally.
  • Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success.
  • Actively contributing to the Implementation team’s knowledge base and learning.
  • Other duties as assigned. 
What you need to have:
  • 2+ years of experience in SaaS “hands-on” implementation, configuration, and setup or equivalent is required.
  • Goal-oriented self-starter who can work independently as well as excel in a team environment with minimal supervision.
  • A general understanding of domains, networking principles, message flow, and email protocols is required.
  • Excellent interpersonal and communication skills with top-drawer telephone and email etiquette.
  • Ability to work on several projects concurrently, with good quality results and high attention to detail.
  • Strong analytical and problem-solving skills.
  • Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset.
  • Knowledge and familiarity with Active Directory, LDAP, SAML / SSO are also nice to have.
  • Experience with Salesforce CRM and Confluence is desirable. 

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

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